Help Desk Update: New Look for Notifications

Starting Tuesday, June 3rd, 2025, our Help Desk partner, Netrix, will begin using ServiceNow, a new platform for managing technical support requests.

Changes to Help Desk Email Notifications

Beginning on this date, the email notifications you receive about your request will:

• Come from a new email address: netrix@service-now.com
• Have a new appearance.
  • Please note that though the “View Incident” button is present, you will not be able to view your tickets in ServiceNow at this time.

Importantly, what’s not changing?

You can still reach out to the Help Desk using all the familiar methods:

• Submit a Help Request
• Email: help@lafayette.edu
• Phone: 610-330-5501

We appreciate patience during this transition.