Lafayette College Marketplace FAQ
Q: What is the Lafayette College Marketplace?
A: The Marketplace is a series of websites, or “stores,” that allow College departments to sell products, accept registration for events, or pay departmental charges. The Marketplace is hosted by TouchNet and is managed by an intake team comprised of staff from ITS, Controller’s Office, Communications Division, and other relevant areas.
Q: Who creates stores?
A: Store requests should be submitted via the ITS Project Intake form. An intake team will review the request and will coordinate resources among necessary offices (ITS, Controller’s Office, Communications Division, requestor, and relevant stakeholders).
Q: How long will it take to hear about my initial request for a store?
A: You should expect confirmation within 2-4 business days.
Q: Can I create my own products within my store?
A: For the initial roll-out of Lafayette College Marketplace stores, the intake team will create stores and products. At a later date, we will be exploring the opportunity to train end users to create their own products within their stores. Different requests may remain with the intake team depending on the complexity and frequency of requests.
Q: How do I make changes to my store?
A: Changes to stores should be submitted to the Help Desk by calling x5501 or by emailing email@example.com. An intake team will review the request and will coordinate resources among necessary offices (ITS, Controller’s Office, Communications Division, requestor, and relevant stakeholders).
Q: How do payments for my products end up in the appropriate account?
A: As part of the intake process, the Controller’s office will set up your store accounting and will also determine if products are taxable items.
Q: Are there fees associated with selling things through the Lafayette College Marketplace?
A: The only costs to departments at this time will be chargeback of bank processing fees, which is 2.5% of total sales for online transactions.
Q: How long does it take to create a store after I request one?
A: Once a store is approved, it can take several weeks up to a couple of months to create your store, depending on the complexity of the request and the number of products involved. The intake team will communicate reasonable “go-live” dates based on the request.
Q: Is there a policy/procedure manual for the Lafayette College Marketplace?
A: The intake team will be creating a manual throughout the first year of the Marketplace. This will be posted to the website when it is complete.
Q: What are the responsibilities of my department after the store is set up?
A: Your department will be trained and will be responsible for processing payments, packaging and shipping, and updating department records in other systems. Only Lafayette employees–not students–are allowed administrative access to TouchNet. Part of the intake process will be to assign roles for Store Manager, Fulfiller, Store Contact, and Store Accountant. One person may fill all the roles or you may designate a separate person for each role. Best practices will be discussed during implementation. Role definitions are:
- Store Manager: manages store settings including designating fulfiller, managing products, creating categories, adding images, and managing payment methods, and can review store revenue reports by product, stock number, product type, and totals. This may or may not be a person from your department.
- Fulfiller: fulfills, refunds, or cancels orders but cannot make any changes to store settings. It’s important to note that if you mail out a product that’s been ordered but don’t fulfill the order through the Marketplace website, you won’t be paid for that order.
- Store Accountant: views store reports but cannot make any changes to store settings.
- Store Contact: This contact appears on the store site via the “Contact Us” link in the bottom navigation bar. The user assigned this role must have their email address entered in their user profile. This email also appears in the automatically generated order confirmation emails sent to buyers.
Q: Is Lafayette College branding required for our stores?
A: Yes. Communications Division has created style sheets for stores and has a Flickr account with campus images that may be used.