Marketplace FAQ
How do I request a new store or modifications to an existing store?
Please contact the Help Desk for all store requests.
When can I expect a response regarding my store request?
You should expect confirmation within 2-4 business days.
Can I create my own products within my store?
The Controller’s Office manages the initial store configuration. Once this setup is complete, administrative access can be granted for ongoing maintenance.
How do payments for my products end up in the appropriate account?
As part of the intake process, the Controller’s office will set up your store accounting and will also determine if products are taxable items.
Are there fees associated with using the Marketplace?
There are no fees associated with utilizing the Marketplace.
What are the responsibilities of managing the store site?
As part of your store’s launch, you and/or your department will be trained to handle payments, shipping, and inventory. During setup, you will assign the following roles. These can be distributed among several people or managed by one individual.
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Store Manager: Controls store settings, product catalogs, and financial reporting.
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Fulfiller: Manages order lifecycle (shipments, refunds, cancellations). Important: Payment is only released once the order is marked as fulfilled in the system.
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Store Accountant: Views financial reports without administrative access.
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Store Contact: The public-facing contact for customer inquiries and order receipts. This appears at the bottom of your site under “Contact Us.”
Is Lafayette College branding required for our stores?
Yes. The Communications Division has a style guide you can use for your store site.