Frequently Asked Questions
How do I login to Moodle?
Go to https://my.lafayette.edu/ or https://moodle.lafayette.edu and use your Lafayette NetID to log in. If you have forgotten the password for your NetID, you may be able to reset it using the Password Change Utility. Otherwise, contact the Help Desk at email@example.com or (610) 330-5501.
Why don't I see some of my courses?
There are a few reasons why you may not see a course or courses.
If you’re a student:
- Your professor may not be using Moodle or your professor hasn’t yet made the site available to their students.
- Or, you are not enrolled in the course. If you recently added the course, Moodle will list your course about 24 hours after the Registrar’s office enrolls you in the course.
If you’re a faculty member:
- You may not be listed as the instructor of record. Contact the Registrar’s office to ensure you’re listed as the instructor of record.
- If your students mention they’re unable to see a course you’re teaching, it’s likely you need to make your Moodle course site visible.
What classes are using Moodle?
A Moodle course site is created for all courses each of which is created hidden. It is at the discretion of the instructor if they use Moodle for their courses.
I've just added a course that uses Moodle; how long before I have access to it?
Drop/adds will be reflected in Moodle within 24 hours of being processed by the Registrar’s office. Once your enrollment is reflected in Banner, your course will appear in Moodle the following day.
How do I find my courses?
You can find your current and upcoming courses listed by semester in the Course Overview block found on the Moodle home page. The filter drop-down allows you to choose which courses to display (e.g. Future, In Progress, Past, etc). The My Lafayette portal, my.lafayette.edu, also displays your courses in the My Moodle Sites block.
How do I add my profile picture?
One’s Lafayette ID photo is used as one’s Moodle profile photo. Should you want a new Moodle profile picture, you can visit the ID Office to have a new one taken. Your photo should update in Moodle within 72 hours.
Can I update my name and email address?
No, the fields First name, Last name, Email address are based on your Lafayette NetID, so these values match the values stored in Banner. If any of these fields are inaccurate, students should contact the Registrar and faculty should contact the Provost’s Office. If you have opted to use a preferred first name, it will appear in Moodle.
How can I get more help?
Visit the “Moodle” help topic on the ITS Help site to learn about using various aspects of Moodle. You may also contact the Help Desk at firstname.lastname@example.org or (610) 330-5501.