Get help with two-step login

Find answers to frequently asked questions about Two-Step Login below. If you need further assistance, please contact the Help Desk at (610) 330-5501 or help@lafayette.edu.

What is DUO Verified Push?

DUO Verified Push enhances the security of conventional two-step login by requiring you to enter a code on your device to complete the login. This added layer of security during authentication, helps individuals quickly identify and reduce potential phishing attempts including accidental approval of malicious logins.

Please review the information found on DUO Verified Push and Risk-Based Authentication

I need to access My Devices & Settings but I'm logged in automatically and never see the two-step login options

If you are logged in automatically from a remembered device, you need to open a new Private or Incognito window in your browser to get to the two-step login frame.

I updated the OS on my smart phone or bought a new phone and now I don’t get Push requests.

The DUO Mobile app must be reactivated after an OS update or getting a new phone. To reactivate DUO Mobile and receive Push requests again, follow the steps for Installing DUO Mobile.

I no longer receive phone calls for two-step login at my cell phone.

Incoming authentication requests for the Call Me method originate from (908) 258-6424 (Union, NJ). Make sure that the number for DUO is not on your blocked callers list.

I’d like to use a YubiKey / security key. Are there any ITS recommends?

ITS recommends the Yubico Security Key Series. Some departments may wish to purchase them in packs directly from Yubico for a slight discount; they’re also available from Amazon. Choose the connector that matches your computer: the Security Key NFC (USB-A) for older machines, or the Security Key C NFC (USB-C) for recent laptops, including current MacBooks.

Security keys work with all current browsers. Linux users may need to configure their systems for security keys depending on the type of key they use.

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