Questions about Smart classrooms
Q: How do you determine where smart classrooms get installed?
A: Generally, smart classrooms are installed as part of a building project or renovation. Otherwise, requests for outfitting a space as a smart classroom can be submitted as part of the College’s project management process.
Q: The remote mouse is missing. What should I do?
A: The remote mice were removed from the classroom beginning fall 2017. If you need a remote mouse, please contact the Help Desk at email@example.com.
Q: Is it okay to leave the system on for the next class?
A: No. Leaving the system on will decrease the life of the projector lamp and could lead to premature equipment failures. Please turn off the system when you are finished with your class.
Q: I'd like to purchase a projector for my department. Can you help?
A: Although ITS cannot provide funding for departmental purchases, we can provide you with recommendations for equipment and vendors for a variety of applications. Contact E.J. Hudock at (610) 330-5869 or firstname.lastname@example.org for more information.
Q: The overhead projector on the cart I use is broken? Will you fix it?
A: ITS does not repair non-installed classroom equipment, such as overhead projectors, slide projectors, etc. However, we do have ongoing business relationships with several area dealers who can help you get your equipment fixed. Contact E.J. Hudock at (610) 330-5869 email@example.com for information about these vendors.
Q: I have an event after 5:00 p.m. in an electronic classroom. What support services are available?
A: Due to staffing limitations, Instructional Technology can only provide support from 8:00 a.m. to 4:00 p.m. If you are planning to have an event in a smart classroom in the evening, contact Mark Bomgardner at (610) 330-5883 or firstname.lastname@example.org during normal business hours for training. The systems are easy to use, and training usually takes less than 30 minutes. There are also help guides and other support documents available on the ITS website.