Questions about Smart classrooms
Q: How do you determine where electronic classrooms get installed?
A: Generally, electronic classrooms are installed as part of a building project/renovation. Otherwise, departments should forward a capital budget request to the Provost's Office early in the fall semester, asking to convert a standard classroom to an electronic classroom. Contact EJ Hudock at x5869 or email@example.com for more information about how this process works.
Q: The remote mouse is missing. What should I do?
A: Please report missing mice to Mark Bomgardner at firstname.lastname@example.org. Please be sure to note from which classroom the mouse is missing.
Q: Is it OK to leave the system on for the next class?
A: No. Leaving the system on will decrease the life of the projector lamp and could lead to premature equipment failures. Please turn off the system when you are finished with your class.
Q: I'd like to purchase an LCD projector for my department. Can you help?
A: Although ITS cannot provide funding for departmental purchases, we can provide you with recommendations for equipment and vendors for a variety of applications. Contact EJ Hudock at x5869 or email@example.com for more information.
Q: The overhead projector on the cart I use is broken? Will you fix it?
A: ITS does not repair non-installed classroom equipment, such as overhead projectors, slide projectors, etc. However, we do have ongoing business relationships with several area dealers who can help you get your equipment fixed. Contact E.J. Hudock at x5869 firstname.lastname@example.org for information about these vendors.
Q: I have an event after 5:00 pm in an electronic classroom. What support services are available?
A: Due to staffing limitations, Instructional Technology can only provide support from 8:00 am to 4:00 pm. If you are planning to have an event in an electronic classroom in the evening, contact Mark Bomgardner at x5883 or email@example.com during normal business hours for training. The systems are easy to use, and training usually takes less than 30 minutes. There are also help guides and other support documents available on the ITS Website.