For nearly all support needs that involve a problem with equipment or services, such as your desktop computer, email, or course website, you should first contact the Help Desk at help@lafayette.edu or (610) 330-5501.

It’s important to emphasize that this is a useful and necessary first step for anything that seems to be malfunctioning or otherwise not working as you might expect. Using the Help Desk accomplishes two things: first, they may be able to resolve your issue immediately and more quickly than contacting ITS staff directly, and second, doing so will generate a ticket that we can track to ensure your issue is resolved promptly and that provides us with useful data to recognize issues that occur frequently or may indicate a broader problem. If the Help Desk cannot solve your issue immediately, ITS staff will be contacted and will follow up with you directly.

New Administrators


As a newly hired administrator, you will receive Lafayette credentials and directions for setting your password. Your Lafayette credentials are used for email, Spaces, Banner Self-Service, wireless access, logging into public computers, and most other campus services.

Change your password

The Password Change Utility allows you to change or reset your Lafayette password.

If you haven’t already, you should:

  1. Read ITS guidelines regarding strong passwords, then think of a new one.
  2. Change your password

Update your alternate email address

In the event you have forgotten your password, you must have an alternate email address associated with your account to complete the password reset. The password change utility allows you to manage your alternate email address.

Using two-step login

Two-step login, also known as two-factor authentication, protects your Lafayette NetID by adding a second step when authenticating to applications that use single sign-on (SSO). It provides an additional layer of security so that attackers can’t access protected systems with only your NetID.

Access to services

Do I need different accounts for email and other various services?

In general, no. An account and username (commonly called a NetID) is automatically created for you when you begin working at Lafayette. Your NetID and password together are often referred to as your Lafayette credentials. These credentials give you access to accounts for email, Samba (network storage), Moodle (course management system), Spaces, Banner Self-Service (for access to your payroll information and for class lists, grade submission, etc.), the full campus directory, and other services. In special circumstances, you may need a different local account for a particular service, but those are rare.

The most effective way to to see and access available services is to use your My Lafayette portal, which aggregates nearly all important links and services in one location.

College Portal

Located at my.lafayette.edu, the campus portal provides single sign-on and a starting point for various online services — including Moodle, Spaces, Webmail, Google Workspace for Education, and Banner Self-Service.

See more at Learn how to customize your portal.

How do I get started with Webmail?

Use your Lafayette credentials to access your Lafayette Gmail account at Gmail. More information about using Lafayette Gmail can be found at help.lafayette.edu/email.

Can I set up my Lafayette email, calendar and contacts on my smartphone?

Lafayette’s email and calendaring system, Gmail, provides real-time, wireless synchronization of email, contacts, and calendar information between the server and most smartphones. While we can’t support individual devices, we do provide documentation for accessing email, contacts, and calendar on a Smartphone.

Create, store, and share files with Google Workspace for Education

Lafayette provides all Administrators access to the Google Workspace for Education Suite. You can use Google Workspace to create, store, documents as well as work collaboratively with fellow Administrators and Faculty across institutions.

You can also access Google Workspace from my.lafayette.edu, in the “Connect to My Accounts” block.

Create, store, and share files with Google Workspace

Lafayette provides all members of the community access to Google Workspace for Education. You can use Google Workspace to create, store, documents as well as work collaboratively with other Google Workspace users.

You can also access Google Workspace from my.lafayette.edu, in the “My Google Workspace” block.

Can I use VPN?

VPN access is available for College employees. For additional information and installation directions, take a look at the VPN at Lafayette help document.

What software is licensed by Lafayette

To view information about available software, visit the Apps and Device Support section of the Help site.

Security

What sort of computer virus protection does the College provide?

Current versions of anti-virus software are installed on all College-owned computers, see Anti-virus for more information.

What about spam and phishing emails?

All incoming email is checked for spam and harmful attachments by the Gmail. A default policy is applied to all email accounts, but each user has the ability to report spam and suspected phishing.

While Gmail is effective, it is not perfect, and some spam, or malicious phishing messages, may slip through even a stringent filter. As such, the best advice is simply to be vigilant and careful before opening any email that seems remotely suspicious, even if it was sent by someone you know. This is especially true if the message includes an attachment or a link.

Additional Security Resources and Information

Additional information about safe computing and security best practices, see Security.

Get Help

Is training available for software and hardware?

In some instances, it may be possible for the Learning and Research Technologies team to work with you to develop or offer limited training or targeted help documentation or resources, depending on your needs.  For more information, contact the Help Desk at help@lafayette.edu .

Help Desk

For nearly all support needs that involve a problem with equipment or services, such as your desktop computer, email, or course website, you should first contact the Help Desk at help@lafayette.edu or (610) 330-5501.

It’s important to emphasize that this is a useful and necessary first step for anything that seems to be malfunctioning or otherwise not working as you might expect. Using the Help Desk accomplishes two things: first, they may be able to resolve your issue immediately and more quickly than contacting ITS staff directly, and second, doing so will generate a ticket that we can track to ensure your issue is resolved promptly and that provides us with useful data to recognize issues that occur frequently or may indicate a broader problem. If the Help Desk cannot solve your issue immediately, ITS staff will be contacted and will follow up with you directly.

Tagged in: