Lafayette CollegeTechnology Help
This guide addresses frequently asked technology questions for international students during the initial onboarding period. These instructions remain valid until May 6, 2026, at which point you should refer to the comprehensive Technology Guide for Students for all future support.
The password reset link will be sent to your recovery (personal) email address used during the application process.
To set your initial password, please visit Set or Reset a Password.
In the event you have forgotten your NetID password, you must have a recovery email associated with your account to complete the password reset. The password change utility allows you to manage your recovery email.
The recovery email you provide will not be used for any communication other than the password reset. Please update your recovery email if you change email providers or stop using the recovery email account.
DUO Push using the DUO Mobile app is the recommended method for two-step login. It will work anywhere a wireless network connection or wireless carrier service is available.
DUO can also send Text message passcodes if your device is unable to install the DUO app, but this should only be used as a backup method of authentication.
In an emergency, you can request a temporary bypass code you can use to register a new mobile phone, landline, or other device.
A temporary bypass code can be requested by contacting the Help Desk at help@lafayette.edu or (610) 330-5501.
Read more about setting it up at Two-Step Login
The College does not require students to have their own computer, however, it is strongly encouraged. ITS recommends a laptop with webcam and microphone capabilities.
If you do not have a computer, the College maintains several public computer labs for your use. In addition, many academic departments have computer labs designed to enhance learning in their areas of teaching. Amazon AppStream provides browser access to a virtual lab computer experience from most any personal computer.
Visit Computer Recommendations and Discounts for more information on computer hardware specifics and discounts on Apple and Dell products.
There aren’t any prerequisites you need to meet before you arrive, however we do have several tips that may help you to make a smooth transition:
You can change your password using the Password Change Utility
You can change your recovery email using the Password Change Utility.
The password utility includes a feature that allows you to reset a forgotten password. This feature requires that you set a recovery email. The recovery email you provide will not be used for any communication other than the password reset. Please update your recovery email if you change email providers or stop using the recovery email account.
The recommended method for accessing Lafayette Gmail, Contacts, and Calendars is to use Gmail.
To access your email from your client or mobile device, review Accessing Lafayette Email, Contacts, and Calendars.
You should check your Lafayette email daily as it is the primary way of receiving official College information. Read more about using your Lafayette Gmail account.
All students have access to Google Workspace, which is used to create and store documents, as well as work collaboratively with fellow students and faculty across institutions.
Beginning with the Class of 2027, students will be allocated 10GBs of Google Workspace storage.
You can also access Google Workspace from my.lafayette.edu, in the “Connect to My Accounts” block.
The Tech Lounge is a place to get quick help, one-on-one consultation, and other support services. It is located in Skillman Library 104, the Beane Technology Lounge. The Tech Lounge is also Dell University Premier Access Partner and is able to make cost-free repairs to student Dell computers still under warranty. Additionally, limited warranty assistance is available for Apple and other manufacturers’ devices.
Computing support is available seven days a week. If you have a computer problem, you can contact the Lafayette College Help Desk at 610-330-5501 or at help@lafayette.edu.
ITS offers technology workshops throughout the semester for students and employees on a variety of applications. Scheduled workshops are announced in the Lafayette Today and ITS News.