For nearly all support needs that involve a problem with equipment or services, such as your desktop computer, email, or course website, you should first contact the Help Desk at help@lafayette.edu or (610) 330-5501.

It’s important to emphasize that this is a useful and necessary first step for anything that seems to be malfunctioning or otherwise not working as you might expect. Using the Help Desk accomplishes two things: first, they may be able to resolve your issue immediately and more quickly than contacting ITS staff directly, and second, doing so will generate a ticket that we can track to ensure your issue is resolved promptly and that provides us with useful data to recognize issues that occur frequently or may indicate a broader problem. If the Help Desk cannot solve your issue immediately, ITS staff will be contacted and will follow up with you directly.

New faculty

As a newly hired faculty member, you will receive Lafayette credentials and directions for setting your password. Your Lafayette credentials are used for email, Moodle, Banner Self-Service, wireless access, logging into public/classroom computers, and most other campus services.

Change your password

The Password Change Utility allows you to change or reset your Lafayette password.

If you haven’t already, you should:

  1. Read ITS guidelines regarding strong passwords, then think of a new one.
  2. Change your password

Update your alternate email address

In the event you have forgotten your password, you must have an alternate email address associated with your account to complete the password reset. The password change utility allows you to manage your alternate email address.

Using two-step login

Two-step login, also known as two-factor authentication, protects your Lafayette NetID by adding a second step when authenticating to applications that use single sign-on (SSO). It provides an additional layer of security so that attackers can’t access protected systems with only your NetID.

Access to services

Do I need different accounts for email and other various services?

In general, no. An account and username (commonly called a NetID) is automatically created for you when you begin working at Lafayette. Your NetID and password together are often referred to as your Lafayette credentials. These credentials give you access to accounts for email, Samba (network storage), Moodle (course management system), Spaces, Banner Self-Service (for access to your payroll information and for class lists, grade submission, etc.), the full campus directory, and other services. In special circumstances, you may need a different local account for a particular service, but those are rare.

The most effective way to to see and access available services is to use your My Lafayette portal, which aggregates nearly all important links and services in one location.

College Portal

Located at my.lafayette.edu, the campus portal provides single sign-on and a starting point for various online services — including Moodle, Spaces, Gmail, G Suite for Education, and Banner Self-Service.

See more at Learn how to customize your portal.

What is Banner Self-Service?

Through Banner Self-Service, faculty can access class lists and student academic information, submit final grades, and view personal employment information. Banner Self-Service is accessible through your My Lafayette portal or by visiting https://bannerselfservice.lafayette.edu and logging in with your Lafayette credentials. ITS is responsible for Banner system administration, while problems related to accessing course and student information should be addressed to the Registrar’s Office.

What is Moodle, and how can I get help using it?

Lafayette uses Moodle as its learning management system (LMS), which provides instructors online tools to upload syllabi, host discussions, accept assignments electronically, offer online quizzes, email their class, and more. Course sites are created automatically, and enrollments are updated daily.

Learning and Research Technologies provides consultation to instructors wishing to consider how they might use the tools in Moodle (and other tools too) in their teaching. To schedule a consultation with an instructional technologist, instructors either can contact Jason Simms (simmsj@lafayette.edu) or the Help Desk (help@lafayette.edu). In addition, Moodle help documentation is available at help.lafayette.edu/moodle.

 

How do I set up a course blog or personal website?

In addition to Moodle course sites, instructors may request a course WordPress site by using the WordPress site request form. This may be desired, for instance, if an instructor wants their students to contribute to a course blog site. Faculty can use this same form to request a personal website (e.g., for hosting CVs, biographies, scholarship and teaching-related info, etc.).

WordPress help documentation is available at help.lafayette.edu/wordpress.

How do I access my email?

Use your Lafayette credentials to access your account at Webmail. More information about using Gmail can be found at Getting Started With Gmail.

Can I set up my Lafayette email, contacts and calendar on my smartphone?

Lafayette’s uses Gmail as its email and calendaring system. To setup your mail client, please follow the documentation provided for accessing email, contacts, and calendars

Do I have access to network storage space? How much? How do I access it?

Each account comes with an initial 1GB of storage space in a personal directory on a campus server–if this space is insufficient for your needs, please contact the Help Desk to have it increased; 1GB is just the starting point. Additionally, many departments and some organizations have shared space.

On Windows machines the personal directory is assigned a drive mapping of “U” and is referred to as one’s “home directory.” Data shared with others is assigned a drive mapping of “P” and is referred to as the “shared directory.” On Macs, personal and shared space will show up as folders on the desktop. Connect to Samba from a Mac.

On-campus and off-campus access is available to both private and shared data from either a College-owned computer or personal computer or mobile device. Web-based access to these drives is available through “SMBWeb (network storage) link found on the My Lafayette portal.

More information about Lafayette’s file storage is available at File Services.

Can I get to files/library resources/etc. from off-campus?

Yes. Personal and shared files stored on campus servers can be accessed in several ways.  See Accessing Lafayette File Shares for instructions.

Library resources can be accessed from off-campus by going through the library’s website. No set up is required—as long as you use links to resources from the library website. Use your NetID and password for authentication.

Can I use Remote Access VPN?

VPN access is available for College employees. For additional information and installation directions, take a look at the VPN at Lafayette help document.

Create, store, and share files with Google for Education

Lafayette provides all members of the community access to the Google for Education Suite. You can use G-Suite to create, store, documents as well as work collaboratively with other G Suite users.

You can also access G Suite from my.lafayette.edu, in the “My G Suite” block.

Software and Labs

What software is licensed by Lafayette?

The College has site licenses for Microsoft and Apple operating systems, the Microsoft Office Suite, anti-virus software, and assorted course-related applications (e.g., Mathematica, SPSS, Stata). To view additional information about available software, visit the Software section of the Help site. If your teaching or research requires an application not installed on your office or classroom computer, please contact Jason Simms (simmsj@lafayette.edu).

Where are public and teaching computer labs on campus?

Skillman Library houses the primary public Mac and PC labs, both of which offer a similar set of tools for creating and editing digital content in a variety of formats.

Pardee 28 serves as the primary teaching computer lab; as such, it is scheduled through the Registrar, though requests can be made through Scheduling and Events Planning for ad hoc class meetings or events when the room is not being used for teaching. ITS also manages a teaching video lab in 248 N. Third St. on the Arts Campus, which serves as a public lab during the day when classes are not in session. In addition, certain departments or programs (e.g., Engineering, Biology, etc.) have computer labs that are meant primarily as a teaching space for that department or for use by its students.

Can I install software on lab and/or classroom computers?

All computers in public labs and classrooms are configured in such a way that restores the computer to its original state when it’s restarted. If you install an application or save files to one of these computers they will be erased at reboot. If your teaching requires an application that is not already installed on a classroom computer please contact the Help Desk at help@lafayette.edu or (610) 330-5501.

Training and Resources for Teaching

Who can help me with course projects or content that integrate or involve technology?

The Learning and Research Technologies group, led by Jason Alley (alleyj@lafayette.edu) in Skillman Library offers assistance and workshops on using technology for teaching, course projects, etc. This team can also help you (e.g., review a syllabus or existing course materials) to determine how technology might help you to achieve your pedagogical goals or a particular outcome more efficiently or effectively.

How can I get training and support for using the "smart" classroom equipment?

Contact the Help Desk to schedule an appointment with someone from Learning and Research Technologies. Someone will provide you a guided tour of the touch panels or computers in the classrooms where you will be teaching.

During business hours, someone in Learning and Research Technologies is always on-call to help deal with the occasional emergency situation. Simply click the Help button on the touch panel in the classroom.

Do I need to make arrangements with Learning and Research Technologies when I assign a multimedia or digital project to a class?

We encourage you to collaborate with an instructional technologist with any projects using technology, including digital or multimedia projects. Either we can support you directly, or we can help to coordinate campus resources (e.g., Library, College Writing Program, etc.). It also allows us to better coordinate demand for equipment and space.

Is multimedia equipment available for use?

Certain equipment is available for checkout at the Library Circulation desk, including digital cameras, tripods, audio recording kits, microphones, and external hard drives. For more information about available equipment, or for assistance or problems with equipment, please first contact the Help Desk at help@lafayette.edu or (610) 330-5501 so we can track your issue and ensure it is resolved.

How do I get additional hardware for my teaching or research?

Equipment in support of faculty teaching and research is purchased from an assortment of College budget lines managed by different offices. The ITS User Services group can help point you in the right direction.

Is training available for software and hardware?

We recommend using the College’s subscription to LinkedIn Learning for training on a wide array of software (e.g., Excel, Photoshop, Audacity, etc.) and related techniques (e.g., creating infographics and podcasts). You can log in with your Lafayette credentials.

In some instances, it may be possible for the Learning and Research Technologies team to work with you to develop or offer limited training or targeted help documentation or resources, depending on your needs.  For more information, talk with Jason Simms (simmsj@lafayette.edu) or Greta Bergstresser (bergstrg@lafayette.edu).

Security

What sort of computer virus protection does the College provide?

Current versions of anti-virus software are installed on all College-owned computers, see Anti-virus for more information.

What about spam and phishing emails?

All incoming email is checked for spam and harmful attachments by Gmail and placed in a Spam folder. For additional information on spam, see Dealing with Spam.

See Phishing and other Fraudulent Email Practices for information and resources on how to keep your email safe.

Additional Security Resources and Information

Additional information about safe computing and security best practices, see Security.

Faculty Computers